First time ordering a marble countertop or whole-home stonework? Many clients do not know where to start or what to prepare. Using a typical Hong Kong residential project, this guide walks through the full process from enquiry to installation, the timeline of each step and the details homeowners should check.
Prepare the kitchen drawing, site photos or hand-written dimensions, and message a consultant via WhatsApp, form or email with the use (countertop/floor/furniture), preferred stone and budget. A preliminary quote range usually follows within 1–2 working days.
Once tiling is done and cabinet positions are set, we re-measure on site: exact dimensions, sink and hob cut-outs, sockets and upstands, joint layout and veining direction, plus the lift and corridor access route. Measurement is complimentary in urban Hong Kong — book 2–3 days ahead.
Every natural slab varies, so view slabs in our Mong Kok showroom, or ask a consultant to bring samples to match your lighting and cabinet colours. Once a slab number is confirmed, the stock is reserved to avoid batch-variation disputes.
Within 2–3 working days of measurement and selection you receive a formal itemised quote — material, fabrication (edges, cut-outs, mitres), transport and installation — with the schedule and acceptance criteria stated. Confirm to lock production.
Slabs enter our local CNC workshop for cutting, waterjet cut-outs, edge profiling, 45° mitres and fine-joint work, followed by penetrating sealer where required and 68 QC checkpoints before dispatch.
The installation team fits and joins the pieces on site with joint care and surface protection. Check edges, cut-outs, joints and levels, sign off, and receive aftercare guidance; avoid heavy loading for about 24 hours so the joint adhesive cures fully.
Houses, Peak residences, serviced apartments, hotels, shopping malls and offices demand tighter veining continuity, scheduling and site management. A dedicated project manager is assigned to each project, from design stage through handover and warranty:
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| Stage | Scope | Deliverables |
|---|---|---|
| 1. Project kick-off | Project manager and stone consultant review drawings, design intent, budget and programme | Material proposal & budget estimate |
| 2. Design development | CAD shop drawings, laying and veining layouts, interface detailing | Fabrication drawings & joint layout |
| 3. Quarry slab selection | Same-lot reservation, book-matched numbering, slab photos or in-person selection | Selection photos; +10% waste allowance |
| 4. Workshop pre-assembly | 1:1 dry-lay and numbering before delivery, 68-point QC; waterjet and 5-axis profiling | Dry-lay photos & QC report |
| 5. Site installation | Resident technicians, seamless joints, protection works; night or phased works available | Installation log & progress reports |
| 6. Handover & warranty | Joint inspection with designer or owner; care manual and defect liability period | Handover sheet, care manual, warranty terms |
For project cooperation, see our developer & contractor solutions or contact the project team for specification documents and trade quotations.
We can give a preliminary quote and help you choose stone from the cabinet drawing; the formal re-measurement normally happens after tiling and cabinet layout are fixed, so dimensions, joints and cut-outs are accurate. For replacing an old countertop, measurement can be booked directly.
On-site measurement is free in urban Hong Kong; book about 2–3 days ahead via WhatsApp and the formal quote follows within 2–3 working days. Remote New Territories or large projects can be arranged separately.
Clear the work area, reserve access and lift time, and avoid running dusty trades at the same time. Installation usually takes half a day to a day; keep heavy objects off for 24 hours so the joint adhesive fully cures.
Yes. A dedicated project manager liaises with designers, contractors and consultants, supplying stone specifications, CAD shop drawings, slab photos, material test reports, project references and warranty terms, with quotations formatted to tender requirements. Large projects can arrange in-person slab selection and workshop dry-lay, with production scheduled to the master programme.
Costs, lead times and detailing for ordering bespoke stone in Hong Kong — ask a consultant for figures. See full details →
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